Effective Date: 7 July 2025
Welcome to Hideaway Villas Bali. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://hideawayvillasbali.com and when you use our services.
1. Information We Collect
We may collect the following information when you interact with our site:
- Personal Information: Name, email, phone number, nationality, address, and payment details (during booking or contact form submission).
- Booking Details: Check-in/check-out dates, room preferences, special requests.
- Usage Data: IP address, browser type, operating system, visited pages, session duration, and referring website (via cookies and analytics tools).
- Communication Data: Emails or messages sent to our team.
2. How We Use Your Information
We use the collected information to:
- Process and manage your booking
- Respond to your inquiries or requests
- Send booking confirmations and service updates
- Improve website functionality and user experience
- Provide personalized offers and promotions (with your consent)
- Analyze traffic and optimize marketing campaigns
3. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze user behavior. These include:
- Essential cookies (for website functionality)
- Performance cookies (e.g., Google Analytics, Facebook Pixel, TikTok Pixel)
- Marketing cookies (for retargeting and ad optimization)
You can manage your cookie preferences via your browser settings.
4. Data Sharing and Disclosure
We do not sell your personal data. However, we may share your information with:
- Trusted third-party service providers (e.g., payment processors, IT support, email platforms)
- Legal authorities if required by law
- Our internal team for booking coordination and customer service
All third parties are obligated to maintain the confidentiality and security of your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
6. Your Rights
You have the right to:
- Access or correct your personal data
- Request deletion of your data (subject to legal or booking obligations)
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at reservation@hideawayvillasbali.com
7. International Users
As our services are available globally, your data may be processed outside your jurisdiction. We ensure that appropriate protection standards are applied.
8. Policy for Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected without parental consent, we will promptly delete the information.
9. Automatic Data Deletion Policy
Personal data that is no longer required for service, legal, or accounting purposes will be automatically deleted from our systems within a maximum of 24 months after the last user interaction, unless earlier deletion is requested by the data owner.
10. Compliance with GDPR and PDPA
We are committed to complying with the provisions of the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA) in accordance with users’ regions. We ensure that user rights such as data access, correction, deletion, and objection to processing can be exercised at any time by contacting us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
For any questions or further information regarding this Privacy Policy, please contact us:
Hideaway Villas Bali
Jl. Hayam Wuruk No. 112, Denpasar, Bali
Email: itmanager@kanaanholding.com